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Cases

Four decades building advantages you can verify.

Every claim here has a mechanism behind it. No inflated numbers, and the conservative figure whenever two exist.

1993 – 2008 · Banking

24x7 banking self-service

Dramatically improve customer service while reducing the cost to serve — extending hours and geography at the same time.

  • Colombia's first online touchscreen self-service machine, running 24x7 in the bank lobby
  • Over 1,100 machines built, installed and supported; close to 70% of Colombian banking
  • More than 2 million transactions a month; over 300 million across fifteen years
  • Cost per transaction cut to a third; one sixth of the retail floor freed up
  • Adopted by Citibank, Banco Santander, Bancafé, BBVA, Colmena and Davivienda, among others
  • IBM added the solution to its portfolio; NCR partnered to resell it

1994 · Telecommunications

The first mobile operator in Colombia able to bill

Winning the race to go live first, without sacrificing margin or putting revenue at risk. Whoever gets there first, wins twice.

  • The contracted world-class provider needed more than twelve months
  • We built the billing system from scratch, from raw call records, with no cooperation from the hardware vendors
  • Live in four months, in time for the Non-Aligned Movement Summit in Cartagena

2003 – 2011 · Communications

Virtual numbers for the diaspora, before Skype existed

Easing the stress and guilt of leaving family behind. Unlimited communication at a flat, predictable price.

  • More than 150,000 Colombian and Venezuelan immigrants served across 55+ countries
  • Interactions with family multiplied fivefold
  • Pioneers in VoIP and virtual numbering, fully licensed in both countries
  • Dozens of clients built companies on top of that virtual presence

2015 – 2020 · Regional operations

Twelve countries operating as one company

Regional coverage with the cost and simplicity of a single local operation.

  • More than 300 companies served, from small to large
  • Local lines across some twelve countries and more than 3,000 interconnected cities
  • Servientrega, ProColombia, PayU LatAm, KLM and Memoria, among others
  • Clients onboarded in 2015 still operating in 2026

1985 – 2006 · Industry

Nalco Chemical, today part of Ecolab: twenty-one years

Proof that these relationships last decades, not projects.

  • It began with Javier freelancing at 18 in Colombia, and extended across Latin America
  • In 1999 Nalco hired the newly founded SFI-America for its e-commerce and first intranet services
  • An advantage with its customers, nearly all Fortune 500. The relationship ran through 2006